Help Center

We do our best to get orders out as quickly as possible. Once your order is placed please allow 1-4 business days for processing. 
 

We can accommodate different sizes for tops and bottoms for our two-piece swimsuits. Please contact us at contact@breezyswimwear.com and let us know the style and sizes you need. We can then create a custom order for you.

Custom orders are only fulfilled based on inventory status, if your size request is not in stock, we will have to ship the original size you ordered. 

Orders unfortunately cannot be changed after they have been finalized at checkout. 

An order confirmation will be sent to your email after purchase with a tracking number. Track your order status via USPS.COM

One or more of your items may have sold out since your order was processed. But don’t worry, #BreezyBabe! The rest of your order is on its way and you have been refunded for the cost of the out of stock item.

Note: Refunds can take up to 2-5 business days to clear and 7-10 business days for the amount to post to your account, depending on your financial institution.

 Regrettably, orders that have already been placed cannot be changed and discounts cannot be added after a purchase has finalized. Instead, please use your code on your next purchase!

Due to our efforts to ensure that you receive your order as quickly and accurately as possible, we are unable to cancel or make changes to your order after you have placed it with us.

We provide a shipping confirmation and tracking details on all our orders allowing customers to track their packages and ensure delivery. Unfortunately, if your order goes missing or is lost and a ‘delivered’ status is on your tracking details, we are not liable for lost/stolen packages, we are unable to provide a replacement or refund. 

My package is being returned to Breezy Swim, what do I do now? If your package does not successfully deliver and is sent back to Breezy Swim, it’s typically due to insufficient address information. Your package will be returned and “Returned to Sender” will be stated on your tracking information. This can happen if:

• The shipping address does not exist

• The shipping address is misspelled

• The shipping address is missing information (i.e. apt/bldg/suite number)

• The carrier is unable to safely deliver the package

• The addressee has moved

• The addressee has refused the package

Returned to sender packages will be restocked and you will be issued store credit in the form of an E-Gift Card minus a 10% restocking fee. We are unable to replace or reship in these instances as all returned shipments are processed by our Returns Department. Instead, please use the E-Gift Card to place a new order using the corrected address. However, please note that we do not guarantee your items will be in-stock at the time of your reorder.

Note: To ensure that your package is properly delivered, make sure that your address is entered correctly and includes all relevant information. The use of correct abbreviations, street numbers, building or apartment numbers, and route information (if applicable) are critical to ensuring delivery. Breezy Swim does not take responsibility for lost, misplaced, or incorrectly delivered shipments if the address information provided is incorrect at the time of purchase.

Once your order ships you will receive a shipping confirmation with tracking details and an estimated shipping date.  

For orders in the US our average shipping times are 4-5 business days

Once your order ships you will receive a shipping confirmation with tracking details and an estimated shipping date.  

For orders to Canada our shipping times are 7-10 business days

NOTE: All international orders may be subject to vat or import taxes. The buyer is responsible for handling all additional vat or import tax fees. If the buyers rejects the package no refunds will be issued, only store credit.

Once your order ships you will receive a shipping confirmation with tracking details and an estimated shipping date.  

For international orders (outside of US) our shipping times are 10- 14 business days

NOTE: All international orders may be subject to vat or import taxes. The buyer is responsible for handling all additional vat or import tax fees. If the buyers rejects the package no refunds will be issued, only store credit.

Exchanges

Because we can't ensure our #BreezyBabes will be issued the style/size they desire by the time their returned items come back to the Distribution Center, we are unable to accommodate exchanges by mail. Instead, we welcome you to return your item(s) in accordance with our Easy Returns policy and repurchase the item(s) in your desired size or style once your store credit is issued.

Breezy Swim aims to keep things simple and take care of our Breezy Babes!

We accept returns as long as the hygiene label and product tag have not been removed. Returns must be made within 30 days of delivery date.

NOTE: All returns are refunded via store credit in the form of a Breezy Swim E-Gift Card.

Print return form: Return Form

Step 1: Returns must be made within 30 days of delivery date. To return your unwanted items, print Return Form and fill it out. Please make sure to mark items with return code.

Step 2: Return your items in the original packaging (if possible), with the tags/hygiene strip still attached. Be sure to include the return form inside. We're unable to accept returns for final sale, bags, towels, or swimwear where the hygiene seal has been removed.

Step 3: Return your items to:

Breezy Swimwear

8762 SW 133rd St. Miami, FL 33176

Please note: Returns must be made at the the customer’s expense. Returns must have hygiene label and product tag intact, must be unworn, unwashed, undamaged and free of stains. We’re unable to offer returns on swimsuits when the hygiene seal is removed.

Once we receive your order back we will issue a refund as Store Credit in the form of a Breezy Swim E-Gift Card. An e-gift card will be issued for your return item(s) once your package is received and processed at our Distribution Center. Please allow up to 5-7 business days for our Returns Department to process your return once delivered.

We recommend using a tracked method of postage to ensure it reaches us safely as we are not responsible for lost, stolen or undelivered parcels.

Breezy Swim has the right to reject returns based on the following:

• Hygiene strip has been removed or tampered with

• Item has visible signs of being worn, washed, stained, including deodorant marks, make up etc.

In these cases, the customer must cover the shipping expense to have the item re-shipped. An invoice for the shipping cost will be sent to the customer and must be paid within 14 days. If the invoice isn’t paid within 14 days, the item will be discarded.

Store credit in the form of a Breezy Swim E-Gift Card will be issued for your return item(s) once your package is received and processed at our Distribution Center. Please allow up to 5-7 business days for our Returns Department to process your return once delivered. Your E-Gift Card covers the purchase price of each item. Breezy Swim does not issue store credit for the original shipping charges.

• Items marked as final sale.

• Free gifts or promotional items with retail value.
  
• Accessories- Purses, Towels

Please note* Breezy Beach Boxes returns will include a -10% restocking fee.

Please note* Breezy Beach Boxes returns will include a -10% restocking fee.

Final Sale items are listed in the description section of the product.

Note: Should you choose to return a Final Sale or Non-Returnable Item, Breezy Swim reserves the right to apply a 50% restocking fee so long as the item is sent back in accordance with our Return Policy and is in resalable condition.

Breezy Swim requires items to be returned within 30 days of the delivery date, as stated in our Returns Policy. Returns received in our Distribution Center after 30 days are considered to be “stale” returns.

Alternatively, Breezy Swim reserves the right to apply a 50% restocking fee for Final Sale or stale items. We will apply a 50% restocking fee to any stale item(s) sent back in resalable condition and in accordance with our Return Policy when processed at our Distribution Center. An E-Gift Card will be issued to you by email following our normal returns procedure.

Our Customer Protection Team handles situations in which a #BreezyBabe return history may be indicative of fraudulent activity or wardrobing. In these situations, the Customer Protection Team will reach out to discuss the situation and work with you to either resolve the issue or determine if we need to refuse service going forward. While we never want to reject a #BreezyBabe, we must ensure the safety, welfare, and comfort of all #BreezyBabes across the globe.

Breezy Swim reserves the right to solely define and limit, refuse, and/or reject returns from customers at any time due to:

• An irregular or excessive returns history indicative of “wardrobing;”

• An irregular or excessive returns history involving worn, altered, laundered, damaged, or missing items; or,

• Potential fraudulent or criminal activity.

Similarly, Breezy Swim reserves the right to refuse service to any customer or entity, due to similar actions as noted above.

Non-Breezy Swim items sent to our Distribution Center will be discarded upon receipt.

Should you receive a damaged item, please take a photo of the item which clearly displays the damage and email the photo to our Customer Care team (contact@breezyswimwear.com) along with a description of the damaged item and your Order Number. Once we receive your email and assess the damage, we will be in contact with you to determine the needed outcome.

You must contact our Customer Care team within 48 hours of delivery. If you report a damaged item past 48 hours of delivery a refund cannot be issued.